Dhaka
UCEP Mirpur TVET Institute
Mirpur-2, Dhaka
Food and Beverage Service - Level 02 (Semi-Skilled Worker)
Trade CourseCertified by NSDALevel 02 (Semi-Skilled Worker)OfflineStarts: Jan / Apr / Jul / OctDuration: 6 months (360 hrs)
About this course
The Level-02 Competency Standard for Food and Beverage Service was developed by the National Skills Development Authority (NSDA) of Bangladesh in association with the Tourism and Hospitality Sector. It aims to certify individuals with essential industry-standard skills and knowledge required to meet qualification requirements and enhance employability in the tourism and hospitality job market.
The Level-02 Food and Beverage Service Competency Standard offers a structured, industry-aligned pathway for individuals seeking to build or certify their skills in the Tourism and Hospitality sector. By prioritizing safety, operational techniques, hygiene, guest satisfaction, and clear communication, this standard ensures workplace readiness and supports career advancement within the industry.
Learning Outcomes
- Apply Occupational Safety and Health (OSH) and hygiene procedures in the workplace.
- Communicate effectively in English with colleagues and guests.
- Receive, interpret, and carry out verbal and written workplace instructions while working collaboratively in a team.
- Provide effective guest service, including greeting guests, identifying needs, handling queries, and addressing complaints.
- Apply food safety procedures and maintain clean dining environments.
- Perform opening and closing activities for restaurant operations.
- Demonstrate product knowledge regarding menus, ingredients, allergens, and service styles.
- Prepare and lay tables with appropriate cutlery, crockery, and glassware for service.
- Take orders, set trays/trolleys, serve meals, and clear rooms for in-room dining services.
- Welcome guests, take/process orders, serve food and drinks, process payments, and close down dining areas.
Structure of the Competency Standard
The standard is organized into three main categories of competencies, totalling 360 hours.
Generic Competencies
65hrs · 18%
- Apply Occupational Safety and Health (OSH) Procedure in the Workplace15 hrs
- Use English in the Workplace20 hrs
- Receive and Respond to Workplace Instructions15 hrs
- Work in a Team Environment15 hrs
Sector Specific Competencies
45hrs · 13%
- Work in the Tourism and Hospitality Sector20 hrs
- Practice Workplace Hygiene Procedures10 hrs
- Provide Effective Guest Service15 hrs
Occupation Specific Competencies
250hrs · 69%
- Apply Food Safety Procedures20 hrs
- Perform Opening-Closing Activities for Restaurants30 hrs
- Apply Product Knowledge on Food and Beverage Services50 hrs
- Prepare Table for Service30 hrs
- Provide In-Room Dining40 hrs
- Provide Food and Beverage Service80 hrs
Key Features and Assessment
Competency-Based Training
Focuses on practical workplace outcomes and what the learner can do, emphasizing performance over learning environment or duration.
Assessment Methods
Competency is evaluated through written tests, direct practical demonstrations, and oral questioning.
Assessment Context
Assessments are conducted in NSDA-accredited assessment centers by NSDA-certified assessors.
Evidence Requirements
Trainees must present authentic, valid, reliable, and consistent evidence satisfying performance criteria across all units of competency.
Resource Requirements
Centers provide access to real or simulated workplace settings, food/beverage service equipment, cutlery, crockery, PPE, and operational documentation.
Level Descriptor – Level 02 (Semi-Skilled Worker)
Knowledge
Basic understanding of underpinning knowledge in a specific work or study area; able to interpret and apply common occupational terms and instructions.
Skills
Skills required to carry out simple tasks, communicate with the team in the workplace, and present/discuss results of work with required clarity.
Responsibility
Work or study under supervision in a structured context with limited scope of manipulation.
Certification
After assessment conducted by certified assessors, certificates will be issued by NSDA.
Region Wise Availability
Available at 1 Training Institutes across Bangladesh
This course is offered at the following UCEP TVET institutes. Choose a region to see the institutes near you.